You have arrived at one of the world’s most interesting and innovative global customer experience companies.

Welcome to Helion Research!

We would like to invite you to take a look around our site and find out more about Mystery Shopping with Helion and on how to become a Helion Evaluator.

Join our community and start your way to becoming a Helion Evaluator. If you have any further questions or feedback, please contact us. We are here to help.

Become a Helion Evaluator Here!

What is expected?

18 years or older.
An eye for detail.
Able to work with deadlines.
Good communication skills.
Good written skills.
Access to a computer with internet access.
Contactable by phone.
Live on planet Earth (for the moment we do not yet mystery visit Mars)
And last but not least ... You need to enjoy yourself!

Mystery Shopper?

What is a Mystery Shopper and what is Mystery Shopping? Mystery shopping is one of many tools that international brands use to measure their customers experience, to reward or improve their staff and in turn their customer service.

Also read our frequently asked questions and watch the clip on the home page.

Testimonials

"We would like to see your testimonials here! Please send them to your community manager and any feedback through the contact page on the top of the site."
(Helion Research - Belgium)

"The site looks good, nice simple, clean design. It was easy to navigate, and everything was in a logical order. I particularly liked the Google Maps feature where it jumps to" the address as I'm entering each field...nice touch!"
(Neil - UK)

"Even though you ask for a lot of information I thought the profile completing process was really easy. I also really appreciated the openness and the personal approach of Helion so far."
(Willem - Paris - France)

Our values

We are not your normal Mystery Shopping company!

We are a Research Community that needs and values your experience. Too often we read on forums that mystery shoppers are treated as a number. As we recognize that a good mystery shopper community is the engine of a good customer experience company, it is our goal to make your stay with us as enjoyable as possible.

Who we are

"We are known as HELIONS, first discovered by a secret Jamaican galaxy mission back in the 50’s. Later rediscovered by a large multinational that wanted a view on their "out of this world customer service" experience.

What we do

Can you name 3 companies where you have recently had a good experience? Now can you name 3 companies where you have recently received a bad experience? Most people find it much easier to name the bad ones, yet many companies present themselves as customer centric, but many of them are still failing in delivering great customer experiences.

Our ambition is to bring positive customer experience to a next level for national and international corporations.